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Refund policy

RETURNS
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The customer must inspect the products at the time they are received. In case of a claim, open or damaged product, the customer must immediately inform by email to ventas@puntosuave.com, attaching photographic evidence.

Punto Suave will analyze the claim and, if applicable, will ship the affected products at no cost to the client.

Punto Suave will not accept claims communicated more than 24 hours after delivery and we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Additional non-returnable products:
* Gift cards
* Some health and personal care products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us unless requested by Punto Suave.

There are a few situations where only partial refunds can be guaranteed: (if applicable)
* Any item that is not in its original condition, is damaged or missing parts for reasons beyond our control.

Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.


If approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (where applicable)
If you have not yet received your refund, please check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.


Next step, contact your bank. It often takes some time before your refund is posted.

If you have followed all these steps and still have not received your refund, please contact us at hola@puntosuave.com.